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Terms and Conditions


Shop terms and conditions

The Terms and Conditions apply to all orders for Trussell Trust goods from the online shop (the "Shop") at:

Contacting us about our Terms and Conditions

If you have any queries about your order or any other questions, please contact the Community and Events team on 01722 580 178 or email

If we have to contact you, we will do so via telephone or by writing to you at the e-mail or postal address you have provided us in your order.

Customer Service Policy

Our customer service policy can be found here  Please take the time to read this as it includes important terms which apply to you.

Our contract

Items listed on the Shop are subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available.

We reserve the right to refuse to accept your order. We may not accept your order, for example, where:

  • The products are out of stock-

  • The products do not satisfy our quality control standards

  • We suspect any fraudulent activity

Our products

The images of the products on our website are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Unless expressly indicated otherwise, the Trussell Trust is not the manufacturer of the products sold on this website. While we work to ensure that the product information on our website is correct, actual product packaging and materials may contain more  information to that displayed on our website. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

Delivery and Returns

The costs for delivery will be as displayed to you on the Shop site.

We aim to get your goods to you within 7 days of receiving your order, and in any event within 30 days after the day on which we accept your order – unless otherwise stated on the product page.

If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

The product will be your responsibility from the time we deliver the product to the address you have provided. You will own the products once we have received payment in full, including all applicable delivery charges and have sent an order confirmation email.

Delivery outside the UK

We are currently unable to deliver outside of the UK, this includes the channel islands.

Delivery enquiries & missing orders

 If your order appears to be delayed then our team are happy to help and provide an update. Please get in touch with our team on 01934 522920 (Monday-Friday, 9am-5pm) quoting your order number or email


Orders are usually picked and packed the following morning so to avoid the need to return the goods we advise that you call our customer care team as soon as possible on 01934 522920 (Monday-Friday, 9am-5pm) quoting your order number. During peak times orders may also be picked and dispatched over the weekend and may not be possible to cancel.

Additional terms

If you order buckets or collection tins hold onto them for as long as you need them and, when you’ve finished fundraising or volunteering with us, please send them back so we can re-use or recycle them. Please use the Bucket and Tin Returns Form that was emailed to you and send them back to us. You'll need a label for every box you send. We're sorry we can't currently pay for returns and we can't accept returns on all merchandise. 

If you have any complaints, please review our complaints policy

Privacy and Data Protection

Privacy and Data Protection

Your privacy online is important to us and we want you to understand what, if any, information we collect and how it is used.  For more information please see our Privacy Policy.

Get in touch: Our team are happy to help. Please get in touch with our team on 01722 580 178 (Monday-Friday, 9am-5pm).

If you have any questions about your order, please contact us at  we will endeavour to respond as soon as possible.

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